WHEN WILL MY ORDER ARRIVE?
We source our inventory from several suppliers within USA,EUROPE and ASIA. In order to keep our inventory fresh and up to date with the latest styles we have centralized fulfillment center in Asia and USA that all of our products ship from. Based on availability we decide to ship from which warehouse. Due to overseas location please allow up to 7-14 days for shipping and up to 7-20 days for international orders.
Please be aware that the postage time doesn't include handling and processing prior to shipping.
MY ORDER IS INCOMPLETE?
To make sure your packages arrive on time, we may send your order from different warehouses that’s why you could receive your items separately.
IS THIS SITE SAFE AND SECURE?
Yes! we love you and want to keep your personal information safe, the solution to this problem is to encrypt your sensitive data for transmission. Secure Sockets Layer (SSL) was created for this purpose. SSL uses complex system of key exchanges between the browser and the server you are communicating with in order to encrypt and protect your data. We do not store your credit card information, it will only be used during the purchase and then it will be purged.
WHAT IS YOUR REFUND POLICY?
We love what we do and we want you to love your items! If the product isn't used and is in its original packaging, unworn, with no visible wear, or smell maybe returned within 30 days after arrival for a refund. However, please keep in mind that refunds are only applicable for damaged orders. and in that case we have a choice to either refund or replace the item.
exchanges and returns can't be done for sale items or
please keep in mind all shipping costs aren't refundable, and customers are responsible for returns shipping.
WHAT IS YOUR ORDER PROCESS?
Our order process is very simple. Upon completing your payment details during the checkout process, you should shortly receive a confirmation notice at the provided email address. A shipping confirmation email should follow after 1 - 4 business days. Email the customer service team on email@example.com if further assistance is required at any point.
please keep in mind that size change is only accepted within 1 hour after the order was made.
HOW DO I CANCEL MY ORDER?
In order to get your beautiful new orders out to you as soon as possible. We can not accept cancellations more than 15 minutes after your purchase. If you are within this time frame please email us at firstname.lastname@example.org otherwise.
”the free products offer aren’t eligible for refund or cancellation “